Question 1

How far in advance do I need to book?

Accepted Answer

If you have a specific date in mind, we strongly recommend that you book as soon as possible. However, we typically need at least two weeks of notice to be able to customize your event. We might be able to accommodate last-minute bookings.
Please note that we are only open Wednesday, Saturday, and Sunday, and those dates can fill up fast. Weekends can be booked up months in advance.

Question 2

How can I place a reservation?

Accepted Answer

Our booking process is simple. All you have to do is chose a package in the "Packages" tab, and follow the steps. Please note that we ask for a non-refundable deposit upon booking to block your date. We will contact you within 48 hours of receiving your deposit to confirm your add ons and schedule your 20 minutes consultation.

Question 3

When do I need to pay for my PKNIK?

Accepted Answer

To lock your preferred date, we require a 50% non-refundable deposit for all our PKNIKs. The balance of payment is due one week before your event.

Question 4

Do you require a security deposit?

Accepted Answer

We now require a 100$ security deposit for all our PKNIKs. We will return it to you once we have packed up and confirmed that nothing is missing or damaged. You are responsible for all the items until the arrival of your stylist and cannot leave the setup unattended until then. Please note that it can take up to 24 hours for the bank transfer to be received by your financial institution.

Question 5

Are there any delivery or installation fees?

Accepted Answer

Delivery and installation are included for all locations that are part of our list. For any other location that is not part of our preferred list, including private properties, additional fees might apply.

Question 6

Should I include small children in my total guest count?

Accepted Answer

We do not charge for small children unless they need a full seat at the table. If you want your child to have a place at the table, please add him/her to the count.

Question 7

Can I add more guests after I place my reservation?

Accepted Answer

Please contact us if you need to add guests to your PKNIK after you place your reservation. We will try to accommodate you. If we have enough material, you can always add guests up to 1 week before the event.

Question 8

Can I remove guests after my reservation has been made?

Accepted Answer

Yes, you can remove guests if you give us one month of notice. We reserve items for your event and want to avoid penalizing other groups. For that reason, we cannot remove guests past that deadline.

FREQUENTLY ASKED QUESTIONS